1. Who we are
KotaOps is a business process automation agency. Website: kotaops.com. Privacy contact: privacy@kotaops.com.
2. What data we collect
Through the questionnaire form on our website, we collect:
- Contact data: name, email address
- Business information: niche, current tools, budget, timelines
- Technical details: admin access availability, automation needs
- Technical data: IP address, browser type, date and time of request (automatically)
3. Why we collect this data
| Purpose | Legal basis (GDPR) |
|---|---|
| Evaluating your request and preparing a proposal | Legitimate interest (Art. 6(1)(f)) |
| Communicating with you about your request | Performance of contract (Art. 6(1)(b)) |
| Sending the audit document | Performance of contract (Art. 6(1)(b)) |
| Improving service quality | Legitimate interest (Art. 6(1)(f)) |
4. Who we share data with
We do not sell your data. We may share it with:
- Notion (notion.so) - CRM data storage
- Email providers - for sending responses to your request
All third parties are required to process data in compliance with GDPR.
5. How long we keep your data
- Questionnaire data - 2 years from the last interaction
- If you become a client - for the duration of the contract + 3 years after it ends
- Technical logs - 90 days
6. Your rights (GDPR)
You have the right to: access your data, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and objection to processing based on legitimate interest.
To exercise your rights: privacy@kotaops.com. Response within 30 days. You also have the right to lodge a complaint with the supervisory authority in your country of residence.
7. Data security
- Data is transmitted over a secure connection (HTTPS/TLS)
- CRM access is restricted and controlled
- Passwords and API keys are never stored in plain text
8. Cookies
We only use technically necessary cookies. Analytics and marketing cookies are not used without your explicit consent.
9. Changes to this policy
For material changes, we will notify you via email or a notice on the website.
10. Contact
For privacy inquiries: privacy@kotaops.com